FAQ: Frequently Asked Questions

The soundboard kit determines the sound effects of your lightsaber. At KenJo Sabers you can choose between Baselit and Neopixel soundboards, depending on your preferences and usage: All our sabers are color changeable, have smoothswing, feature multiple sounds (soundfonts) and effects. You always have a premium experience and only have to choose between baselit and neopixel.

Baselit sabers: Equipped with a 12W bulb and hollow blade, ideal for intense dueling. They have changeable colors, different sounds and smooth swing for realistic movement effects.

Neopixel sabers: The ultimate lightsaber experience. Equipped with a 40W LED strip for super bright illumination and bright colors, plus impressive blade styles and start-up effects. Neopixel sabers offer an even smoother smooth swing and additional options such as control via a Bluetooth app (available with Premium Neopixel X3).

On each product page, the "soundboard selection help" tab has even more information. Or check out all the features and differences right away on the comparison page.

At KenJo Sabers, we are all about the ultimate lightsaber experience, both in quality and service. Our team of Star Wars enthusiasts knows exactly what's important in a lightsaber. We only sell sabers that we ourselves get excited about - from high-quality dueling sabers to beautiful collectibles.

- Duelable and durable: Made for intense combat.

- Smooth swing technology: Smooth, real-time movements.

- Customizable colors: Easily switch between different colors.

- Brightest LEDs & Neopixel option: Choose for extra brightness and effects.

- Bluetooth-enabled (X3 models): Control your saber wirelessly via your smartphone.

- Fast shipping from the Netherlands: Usually delivered the next day.

- Customer satisfaction guaranteed: Hundreds of positive reviews and a no-nonsense guarantee.

With fast, insured shipping and a customer-friendly return policy, we make sure you can buy with peace of mind. Join thousands of satisfied customers and experience for yourself why KenJo Sabers is the best choice for lightsaber fans!

We currently don't have a physical store, but we are regularly at Comic Con in the Netherlands and Belgium. There you can see, hold and test our KenJo Sabers in real life.

On our website and social media you will find many photos, videos and detailed specifications so you can get a good impression of each saber online. Of course, we understand that you would like to feel the hilt and length in your hands first, so we are happy to help you with personal advice.

Take our saber selection quiz or use the filters on our website to easily find Lightsabers based on color, hilt style, soundboard, length, price or favorite characters.

Already got your eye on a Lightsaber, but still in doubt? Let us know - we'll be happy to help!

And remember: with free shipping within the Netherlands and a 14-day cooling-off period, you can always return or exchange your saber if it's not quite what you expected. So you are always safe with your choice.

Whether you want to duel, cosplay, or are looking for a showpiece for your Star Wars collection, KenJo Sabers has the perfect lightsaber for you. Choose from our standard categories such as Premium, Rare, Epic, Essence, and Legendary, or take our helpful Saber selection quiz! Also check out our handy theme collections, here you'll find sabers specially selected for different uses, such as the perfect gift, spinning specials, best choice for intense dueling, and popular cosplay sabers.

If you are looking for a lightsaber inspired by your favorite movie, series or game character, you can use the search bar at the top of the webpage to search on the character you want the saber from. Since our sabers are linked to these characters, you can find them that way.

You can also use our extensive filters to quickly search by handle colors, price, sword blade type, soundboard or even your favorite character.

The hilt is the handle of the lightsaber and comes in a variety of designs. We have a wide range of hilt choices that range from classic to modern, so you can choose a hilt that suits your style. Browse our collections to find the perfect hilt for your lightsaber, or use our filter menu to look specifically at a specific price range or color, for example.

Categories: Choose from Premium, the best value for money without sacrificing quality, perfect for beginners. The Rare category offers unique designs with more detail for a distinctive look. Epic sabers are designed with exceptional details and exclusivity, perfect for those who stand out. The Legendary category features the most iconic lightsabers, inspired by beloved characters from the Star Wars universe. The Essence category provides an authentic experience that brings you closer to the saga.

Themed collections: Quickly find the lightsaber that suits you with our convenient theme collections. Whether you're looking for the perfect gift, a saber for intense dueling, spinning specials, or a cosplay favorite - we have a carefully curated selection for every application. Our filters allow you to easily search by character, movie/series, color, sword blade type, and appearance. That way you'll quickly find what you're looking for!

Whichever hilt you choose, we are happy to help you make the right choice so you can take your lightsaber experience to the next level!

If you want more choice or are looking for something specific, be sure to check out 'All sabers' on our website. Here you can use our filters to search by external features, specific characters and much more. That way you can quickly find the lightsaber that suits you perfectly

KenJo Sabers come standard with 12 different preset colors. The colors can be easily changed by using the button on the lightsaber. It is also possible to choose your own color by letting the lightsaber slowly change color. Exact instructions can be found in the manual which comes with each lightsaber. Some models have different colors of hilts. On the product page you can see in which color a lightsaber is available. If the desired variant is listed as sold out, we do not have it in stock. Would you still like to buy it or do you have another wish? If so, please let us know. It is often possible to facilitate a saber specifically for you.

We have many different models of sabers in our collection. Some of them are KenJo Exclusive, exclusive designs designed and executed by ourselves. Making your own design and having it done by us is not possible but be sure to take a look at our exclusive collection!

Our selection varies regularly and you can find our cheapest models by filtering by price in the filter menu or take a look at the Super Sale products or Outlet items.

Absolutely! All KenJo Sabers are made of durable polycarbonate, designed for lightsaber versus lightsaber duels. Whether you're reenacting your favorite fight scene or taking on friends! For very intense duels, we recommend our Baselit sabers, thanks to their light weight and sturdy construction. Neopixel sabers are suitable for medium to hard fights, but have extra visual flair. Whichever saber you choose, you can trust that they are designed for action!

Be sure to check out the video about the toughness of our blades on the blog page. Here you can clearly see how sturdy our sword blades are!

On each product page is the soundboard selection help tab. Herein you will find a description and comparison video. Your choice ultimately depends on your preferences, intended use and budget. All our sabers are available with different soundboard options: Baselit and various Neopixel versions. In short; baselit sabers are illuminated from the hilt, while neopixel sabers have a built-in LED strip in the blade. Neopixel sabers offer high brightness and realistic effects, including unique effects such as special start-up animations, because each "pixel" is controlled separately.

Proffie soundboards also work together with such a Neopixel sword blade. Proffie is only much more extensively customizable and adjustable. You do that by coding and it is meant for the true computer genius. It takes a lot of time, your own research and coding skills to customize the soundboard. If you want to make adjustments to your saber in a more accessible way, Premium Neopixel is the better option.

Read this guide on the different soundboard types and watch the video.

Usually the standard size is good. If you still have doubts, you can easily calculate for yourself whether your saber will be too long by adding the length of the hilt to the length of the blade and subtracting the sword depth. (Length hilt + length blade - sword depth). This information can be found in the specifications tab on the product page.

If you want a shorter sword blade it is possible to choose this. Baselit sword blades are easy to shorten yourself with a saw. A hacksaw is a good choice, these are very fine so will not cut too coarsely. After sawing, remove as much sawing residue from the sword blade as possible and sand away unevenness with a soft sandpaper. The foil in the sword blade helps with light distribution in a baselit sword blade, so it should stay in place. Once you have cut the bottom off, you can add a small drop of hot glue to secure the foil in the blade if necessary. For the neatest possible result, it is recommended to measure and make marks on the sword blade from the underside so that the new underside is as straight as possible.

This does not apply to neopixel blades, but they can be supplied in other sizes upon request. Most sabers come with 92 cm sword blades. This can be found on the product page of the saber you have your eye on under the 'Product Information' tab. We almost always have 82 cm blades in stock. Also 72 and 62 blades are often available to ship but if you prefer an even smaller blade the delivery time will be approximately between 7 and 21 days. Please place your order and mail us your preference stating your order number right away.

Our sabers are great for display. The battery lasts about 1-3 hours depending on the sounboard variant and how much you use it. Basically, the saber can be on while it is being charged. However, we recommend NOT using the sabers as a fixed light source. Charging generates heat and when the saber is on and lighting, the heat accumulates. The high quality aluminum housing cannot dissipate the heat completely for hours or days. The saber will eventually have a high chance of overheating and breaking down if you do this a lot and for hours. The sabes are meant for display, dueling and functions of course.

Recently we did add a very cool Display Saber Lamp to our collection. This product has the look of a real lightsaber and is manufactured to be used for fixed lighting. You can adjust its colors, has different blade styles and can even respond to sound/music! So it will fit into any room!

Although details vary from saber to saber, the hilts are generally made of high-quality lightweight aluminum. The sword blade is made of polycarbonate and is hollow on Baselit variants and contains an LED strip on Neopixel and Proffie variants. The top of the sword blades are finished with a screw cap of the same material.

With many sabers it is possible to make a Dual saber or Saberstaff with a second hilt. Super fun to combine two different or just the same kind of hilts! You need a Connectorring needed.

Check the specification page for "dual saber compatible" and "pommel type" of your saber to determine the type of connector. Sabers which are not dual saber compatible cannot be fitted with a connector ring.

- Pommel type normal must be connected to a connector ring with at least one normal side.

- Pommel type inverted must be connected to a connector ring with at least one inverted side.

- Normal and inverted pommel type combine to dual saber needs a dual connector ring (one normal and one inverted side) this is the same as the belt clip connector. This belt clip connector is the dual connector ring and therefore both an extension to hang the saber on your belt and a dual connector ring (normal and inverted).

While Baselit sabers are mainly recommended for extreme duels, our Neopixel sabers are actually great for solid dueling as well. They are super strong, bright and offer many more effects than Baselit. Take a look at the video on the blog page about the strength of our sword blades!

There are special pixel to rgb converters that allow you to use a Baselit blade on a Neopixel saber (only with our Premium Neopixel X3 models). However, you have to screw these converters to the soundboard with bayonet connection or clamp the flat variant between the soundboard and blade, then you also have to put other firmware on the saber via the app. The spacer ensures that the blade is less deep in the hilt, which is at the expense of firmness, namely precisely the depth of the blade in the hilt determines how firmly it sits. A neopixel saber with decent sword depth, which is what most sabers have, is ideally suited for really hard dueling.

Would you still like the light sword feel like a baselit blade gives but on your Neopixel saber without the technical detour? Then our Daylight blades are ideal. These are Baselit blades that are already color-coded, so you still get a visual effect without spacers or firmware modifications.

Doubting between Neopixel and Baselit for cosplay and duels? Then we recommend that you just get a Neopixel saber. With it, you have the best of both worlds: powerful visual effects AND a hilt strong enough for rugged use.

The Super Sale category concerns Sabers with a temporary very good offer. The stock of these products is limited for various reasons. Sometimes it is a clearance sale or because we want to give you the sharpest possible offers. With the exception of outlet items, the Super Sale category always includes brand new products!

Every order is complete and ready for action: you receive a hilt, sword blade, screws, tools, manual and a mini figure as a gift. With most Legendary sabers, you even get a deluxe case, stand and saber plug as a gift. Want to know exactly what you get? Check the "What's in the package" tab on the product page of your favorite saber.

At KenJo Sabers, you can checkout using the following payment methods:

- Ideal

- Klarna

- Klarna pay later

- Visa

- PayPal

- Belfius

- Sofort

- Sepa bank transfer

- Credit card

- Przelewy24

- EPS

- KBC/CBC

- GiroPay

I don't see my payment method:

From your shopping cart, go to the payment page by clicking on "checkout". Fill in the requested information and at the bottom of the page click "Proceed to Shipping" and then "Proceed to Payment" to display all payment options.

Unfortunately, you cannot pay with a VVV voucher, at this time we only accept the KenJo Gift Certificate as a payment method in the form of Gift Card. Add a product to your cart and proceed to the checkout process to view and select the available payment methods.

It is not possible to pay in installments, as the saber is only put through our system when the full order amount is paid. Probably Klarna is a good alternative for you but feel free to check above which payment options are available.

Want to use your discount code? You can enter it in your cart or, if that fails, click "checkout" and enter the code on the check-out page. Make sure you haven't typed any spaces before or after the code and make sure the code is case sensitive. If this does not work then there could be several reasons.

On Super Sale or outlet products, codes do not work. Because the discounts in Super Sale are already exceptionally high, no additional discount codes can be applied. This is because these sabers are offered at the lowest possible price.otherwise mail for help. You will recognize a Super Sale or Outlet product because it says so in the title or because it can be found in the Super Sale category.

It may be that the discount code has expired. In that case, we also no longer advertise it on the homepage of our website.

Coupons do not work in the shopping cart. Proceed to checkout and enter your coupon code there to redeem it.

Too bad you want to cancel your product so soon after purchase. With most sabers this is possible but some products are made to special order. This information can be found in the shipping tab on the product page. When sabers are made to order, it is not possible to cancel the order after 3 days.

Almost all of our sabers can be shipped on the same day if ordered before 3:00 pm. Some products have a delivery time of 7 to 14 days. Are you buying multiple products? Then the entire order will not be shipped until it is complete. Always check the shipping tab on the product page for current information. After you place your order you will receive a Track and Trace code in the mail as soon as the saber is ready to be shipped.

Did you order from abroad and received your Track and Trace but it doesn't update? Don't worry, this is common when the package is in transit internationally. As soon as it arrives at the sorting center in your country, you will receive updates again. Sometimes this can take up to 14 business days but usually you will receive updates again much sooner. From the moment the package arrives in the destination country, delivery responsibility is transferred to the local shipping partner. Follow this tracking for more accurate updates on your package.

If the address you have provided is incorrect and we have not received notification of this in our system, your package will likely be returned to our warehouse. Often this is also shown on the Track and Trace page. As soon as we receive the package, we will contact you about your address details and we can make a second delivery attempt. More information about this can be found in our shipping policy.

It is always the customer's responsibility to verify address information before completing the order. If any information is missing, such as the house number, shipping may be delayed because we must first find out the correct address information. More information can be found in our shipping policy.

Unfortunately, it is not possible to change your address once you have received the Track and Trace code of your package. At that time, your package is on its way to the address provided.

After you place your order you will receive a Track and Trace code in the mail as soon as the saber is ready to be shipped. Almost all our sabers can be shipped the same day if ordered before 15:00. Some products have a delivery time of 7 to 14 days. Are you buying multiple products? Then the entire order will not be shipped until it is complete. Always check the shipping tab on the product page for current information. If you have not received an email, also check your spam folder.

Have you ordered from abroad and received your Track and Trace but it no longer gives an update? Don't worry, this is common when the package is in transit internationally. As soon as it arrives at the sorting center in your country, you will receive updates again. Sometimes this can take up to 14 business days but usually you will receive updates again much sooner. From the moment the package arrives in the destination country, the responsibility of delivery is transferred to the local shipping partner. Follow this tracking for more accurate updates on your package.

When the delivery driver has made several delivery attempts abroad but they were unsuccessful, the package is often first stored at a local parcel point. You will not always be notified of this, so it is important to keep a close eye on your Track and Trace. When the pick-up time has passed, the package is sent back to us. In that case we will contact you if the package has been accepted by us and you have not already done so. We will see what is necessary to make a new delivery attempt in accordance with our policy.

It may happen that the delivery person does not recognize the address, for example because it is missing an addition or was entered incorrectly when ordering. Some internet browsers give suggestions for filling in the address, always check these so it cannot go wrong. Often our system also gives a notification of an unrecognizable address but not always. It remains the customer's responsibility to check this properly. Also in these cases the package may be sent back to us and also in this case we will contact you as soon as it has been accepted by us and you have not already done so yourself.

Of course we are very sorry to hear that! The parcel service must at all times handle the purchased items with care and ensure that nothing gets damaged during transport. In this case, please first contact the relevant delivery service to file your complaint.

Sometimes, fortunately, only the transport packaging or box is damaged. That is also an annoying case and a waste of the box, but it is wrapped around the products to protect them. In that case it remains packaging and this cannot be recovered. Is your saber itself broken or are the supplied accessories broken, please also contact us with your order number and send photos / videos so we can see what the damage is. We are ready to help you!

To stay as true to the desing of the famous sabers as possible, the charging port on Legendary sabers is almost always rejected on the soundboard in the hilt. Search a bit, you can flip open the hilt and you'll see the USB-C port at the bottom of the hilt, just above the speaker. Most Legendary sabers also have a 'Kill Switch', make sure it is set to 'on' to charge the saber. Some sabers have a removable soundboard. In this case, you need to take the removable part out completely before inserting it into the charger. These instruction videos can help you find the charging port.

Very annoying that your saber does not turn on or does not seem to charge properly! Often this is not a malfunction at all and can be easily fixed with the following steps.

- Check the output values of the adapter you are using, this should be 5V 2.1A. If you have an X3 soundboard you may also use up to 5V 3A.

- Use the original cable that came with your saber.

- Check that you can clearly feel the button being pressed. If you have a saber with a button under the switchplage (like the Icon), and you can't feel the button pushing, go to 'Adjust button'.

- Sometimes the battery doesn't make good contact with the soundboard. You can remove the battery from the saber, bend open battery clips, and then put the battery back in the saber.

- Check if your saber gives a charging confirmation ("Charging")
Do you smell a burning smell when you turn the saber open? Then do not perform the next step and contact our service team as explained below.

- If the saber has not been turned on for a long time or the battery has been dead for a long time, the battery may have become exhausted. You can bring the battery back over the 0 point by using the proper charging cable and adapter (5V 2.1A) and charging for 4 consecutive hours. Even if no charging confirmation comes, the saber may still be successfully charging. So do not interrupt the charging process!

- With legendary sabers, in many cases there is a 'kill switch' on the soundboard itself. This must be set to 'on' to charge. The saber cannot charge when the kill switch is set to 'off' 'off'.

If the steps did not work, please send an email to info@kenjosabers.com stating your order number, copy the steps above and state your finding for each step. Send a picture of the adapter(s) you used and preferably a video on which we can see the problem you have. This way we can more quickly identify the cause of the problem and provide you with help and a solution as efficiently as possible. We are ready to help you and solve it with you no matter what!

How annoying that this has happened! Fortunately, your saber does not have to be left on all night when this is the case and is easily solved with the following instructions.

For example, the problem you are experiencing can happen when the saber is too empty and then does not make good contact with the sword blade or when there has been a small short circuit. Fortunately, this is easily solved by taking the sword blade off and removing the battery from the saber. Leave it out for a few moments before putting it back in and charging the saber for 4 hours with a 5V 2.1A adapter so that it is fully charged. After this, you can remove the saber from the charger and reassemble the sword blade. This is best done by resting the tip of the sword blade on the ground and exerting downward force on the hilt. If you have a Neopixel saber, feel carefully if you can feel the pogo pins pressing in. Keep applying downward force while mounting the sword blade with the screws provided. You can now turn the saber back on. If the saber still does not turn on, then try it again by holding down the button while the saber is plugged into the charger.

Super annoying when your saber doesn't light (anymore). The following steps can help you solve this problem!

- Check if the top of the saber on the inside has pogo pins with small LEDs next to them. Also check if the LEDs are glowing.
- Check if the bottom of the sword blade has a round, gold colored circuit board.
- You may have mounted the sword blade when the saber was already on or in Stand By. This can cause problems. Make sure you turn the saber off completely and then mount the sword blade while the saber is still off in accordance with the instructions as described under 'how to assemble a KenJo Saber'. Recharge the saber and turn it back on.
- Possibly the saber is in ghostblade or blaster blade mode. So try out different blade styles to see which ones do the trick.
- You can use the Xeno Configurator app on your phone to update the saber. After this, you can take the battery out and put it back in after a few moments.
- Check that the brightness of the saber is not accidentally set to '0'?

If the above steps did not work, please contact our service team by emailing info@kenjosabers.com quoting your order number. Copy the steps above and indicate for each step what your finding is. Please also include a video of the problem and a screenshot of the firmware page in the app. We are very happy to help you and always provide a solution to the problem you are experiencing!

Don't worry, this is probably a matter of setting the right setting. This may vary by soundboard type.

If you have a saber with a Premium Neopixel X3 soundboard, connect your saber to the Xeno Configurator app. Go to 'settings' and select your blade length here. Make sure this is set to 133, as the app calculates in pixels and not centimeters. Do not forget to click on the 'save' icon at the top right.

With Supreme Neopixel soundboards it works a little differently. You can adjust this manually with the saber itself. Make sure your saber is completely off, not even in stand by. Press the on/off button three times in quick succession. For sabers with two buttons, use the PWR (top) button.

The Tip Drag effect causes the tip of your Neopixel blade to light up as you drag it along the ground. It may take some practice before you completely master this trick. If you've practiced a lot and the Tip Drag still doesn't work, you can fix the problem by checking the blade length and adjusting it if necessary. How to do this for your saber, read"My Neopixel blade only partially lights up" or check our online manuals.

Perhaps the lightsaber is in silent/mute mode. KenJo Sabers have two different volumes and a silent/mute mode. To change volume the saber must be in standby mode. Press and hold the button until the light blinks once, then release. A voice confirmation will now appear. Repeat this process to switch between volume and mute modes. You can also this video for more help.

There are only a few fonts with music. If the font does have music or a track on it, the saber will play music with the appropriate motion or via the xeno configurator app. If you want that on multiple fonts, you can add that on the SD card. You can add this via the SD card, the instructions for this are in the online manual can be found.

The required format is .wav and you can find it on the SD card in the folders. Each soundfont has its own folder (1, 2, 3, etc) under the name "track (1)" in these folders are the music you can play. There are lots of soundfonts on the internet, Kyberphonic for example is a well known one but there is really a lot. If you only want the music, you can of course also add what you like or have downloaded or copy the "track (1)" from other folders.

Before making any changes on the SD card, it is important that you make a backup of all the files on the SD card so that if something goes wrong, you can always find them back. What is also important is to make sure that you fully update the saber's software via the xeno configurator app before making any adjustments or backing up the SD card. Confirm for yourself that the saber is fully functioning properly after updating.

Did you buy a saber with soundboard variant that can be controlled with an app but can't get it connected? There are a few things that can help you resolve this.

When installing the app, you may be asked for accessibility and permission. These requests must be accepted in order to use the app and connect to the saber.

On some models, the material of the hilt blocks the bluetooth connection. It may help to open up the hilt so your phone can find the saber better.

Make sure you have the most recent version of the app on your phone, if that still doesn't connect the saber, try using someone else's phone in your home keeping/friends circle.

Are you trying to turn on your saber but all that comes out is a voice saying "SD Error"? If so, it is quite possible that you tried to update the saber via the app but failed for some reason. It is always important to keep the phone close to the saber during the update process and not go to other apps or close the Xeno Configurator app. There are two ways to solve this:

Try connecting to the saber through the xeno configurator app. If you can connect, continue updating the saber. Do not open other apps or close the xeno configurator app. Leave the phone close to you until the update is fully completed.

If you can't connect to the saber, you will need to restore the files on the SD card manually. Remove the SD card from the soundboard and insert it into the USB SD card reader that came with your saber (or another SD card port on your computer). Replace all the files with the files from your backup.

After all the files are replaced, use the "Safely Remove" function (file/folder viewer --> right-click on the SD card -> click Safely Remove Hardware -> remove the SD card when safe to do so). Reinsert the SD card into the saber, charge it completely (for 4 hours with a 5V 2.1A adapter) and turn it on. You can now update the saber to the latest version right away.

This can be quite annoying for your peace of mind and sound ominous! Often this means that the battery has been completely drained for too long and this is easily solved with the following instruction.

Remove the battery from the saber, gently bend the battery clips slightly to make sure they make good contact with the battery. Plug the original cable into the saber and only then replace the battery. Charge your saber for at least 4 hours with a 5V 2.1 amp adapter.

If this does not solve the problem, please contact us by sending an email to info@kenjosabers.com stating your order number and include a video showing the sound during charging.

Each lightsaber from KenJo Sabers comes with a manual. This contains all the instructions on how the lightsaber works! Online you can download the most recent version of the Proffie 2.2 manual find. The Proffie soundboard allows you to set your own effects, sound types and other effects. The possibilities are endless. Also check out the website of The Rebel Armory for information and settings for your Proffie board. Please note that because the Proffie 2.2 soundboard is fully customizable it does require a bit more time, your own research and computer skills to master. Plenty of tutorials can be found on various forums and Youtube.

Have you received your saber but are experiencing problems with it? That is of course very annoying! Many problems can be solved remotely and often the solution can be found in the tab above or in the troubleshoot to find.

If these instructions did not help, please send an email to info@kenjosabers.com stating your order number and describe as well as possible the problem you are experiencing with your saber. Send a picture or video so we get a good picture of what you mean. We are happy to help you find a solution and if necessary we can choose to take your saber back for inspection and repair before sending it back to you. More information about this can be found in our return policy.

No problem, of course. At KenJo Sabers you can order without worry thanks to our money-back guarantee. If you change your mind or want to exchange, you can do so within 14 days. Just contact us, and we will take care of your return or exchange quickly and easily! Your satisfaction is always our top priority.

If you made your purchase at a trade fair or event, this falls outside the legal right of withdrawal. Unlike online purchases, you have no right of return with these purchases.

Do you have a question that the above instructions did not solve or what is not listed here? Don't worry, we are more than happy to help you get back on track and solve it anyway we can. For each topic you will find the best way to contact us so we can provide you with an answer and solution as soon as possible. During the weekend our customer service is closed, on Monday we will pick up your message as soon as possible!

In some cases it is necessary to inspect the saber and repair or replace it if necessary. However, if there does not appear to be a defect, we always strive to keep the saber with the customer as long as possible so that he/she does not have to miss the saber unnecessarily or face possible, unexpected costs. More information can be found in our return policy.

Is your social media account in our niche and would you also like to get your following excited about KenJo Sabers? We are always looking for social colabs so if you think you have what it takes send a DM via Instagram.

Other business propositions please email info@kenjosabers.com to be forwarded to the appropriate department. It is not possible to forward your own saber design to be fabricated by us.