How do I recharge my Legendary saber?
To stay as true to the desing of the famous sabers as possible, the charging port on Legendary sabers is almost always rejected on the soundboard in the hilt. Search a bit, you can flip open the hilt and you'll see the USB-C port at the bottom of the hilt, just above the speaker. Most Legendary sabers also have a 'Kill Switch', make sure it is set to 'on' to charge the saber. Some sabers have a removable soundboard. In this case, you need to take the removable part out completely before inserting it into the charger. These instruction videos can help you find the charging port.
To stay as true to the desing of the famous sabers as possible, the charging port on Legendary sabers is almost always rejected on the soundboard in the hilt. Search a bit, you can flip open the hilt and you'll see the USB-C port at the bottom of the hilt, just above the speaker. Most Legendary sabers also have a 'Kill Switch', make sure it is set to 'on' to charge the saber. Some sabers have a removable soundboard. In this case, you need to take the removable part out completely before inserting it into the charger. These instruction videos can help you find the charging port.
My saber does not turn on or charge
Very annoying that your saber does not turn on or does not seem to charge properly! Often this is not a malfunction at all and can be easily fixed with the following steps.
- Check the output values of the adapter you are using, this should be 5V 2.1A. If you have an X3 soundboard you may also use up to 5V 3A.
- Use the original cable that came with your saber.
- Check that you can clearly feel the button being pressed. If you have a saber with a button under the switchplage (like the Icon), and you can't feel the button pushing, go to 'Adjust button'.
- Sometimes the battery doesn't make good contact with the soundboard. You can remove the battery from the saber, bend open battery clips, and then put the battery back in the saber.
- Check if your saber gives a charging confirmation ("Charging")
Do you smell a burning smell when you turn the saber open? Then do not perform the next step and contact our service team as explained below.
- If the saber has not been turned on for a long time or the battery has been dead for a long time, the battery may have become exhausted. You can bring the battery back over the 0 point by using the proper charging cable and adapter (5V 2.1A) and charging for 4 consecutive hours. Even if no charging confirmation comes, the saber may still be successfully charging. So do not interrupt the charging process!
- With legendary sabers, in many cases there is a 'kill switch' on the soundboard itself. This must be set to 'on' to charge. The saber cannot charge when the kill switch is set to 'off' 'off'.
If the steps did not work, please send an email to info@kenjosabers.com stating your order number, copy the steps above and state your finding for each step. Send a picture of the adapter(s) you used and preferably a video on which we can see the problem you have. This way we can more quickly identify the cause of the problem and provide you with help and a solution as efficiently as possible. We are ready to help you and solve it with you no matter what!
Very annoying that your saber does not turn on or does not seem to charge properly! Often this is not a malfunction at all and can be easily fixed with the following steps.
- Check the output values of the adapter you are using, this should be 5V 2.1A. If you have an X3 soundboard you may also use up to 5V 3A.
- Use the original cable that came with your saber.
- Check that you can clearly feel the button being pressed. If you have a saber with a button under the switchplage (like the Icon), and you can't feel the button pushing, go to 'Adjust button'.
- Sometimes the battery doesn't make good contact with the soundboard. You can remove the battery from the saber, bend open battery clips, and then put the battery back in the saber.
- Check if your saber gives a charging confirmation ("Charging")
Do you smell a burning smell when you turn the saber open? Then do not perform the next step and contact our service team as explained below.
- If the saber has not been turned on for a long time or the battery has been dead for a long time, the battery may have become exhausted. You can bring the battery back over the 0 point by using the proper charging cable and adapter (5V 2.1A) and charging for 4 consecutive hours. Even if no charging confirmation comes, the saber may still be successfully charging. So do not interrupt the charging process!
- With legendary sabers, in many cases there is a 'kill switch' on the soundboard itself. This must be set to 'on' to charge. The saber cannot charge when the kill switch is set to 'off' 'off'.
If the steps did not work, please send an email to info@kenjosabers.com stating your order number, copy the steps above and state your finding for each step. Send a picture of the adapter(s) you used and preferably a video on which we can see the problem you have. This way we can more quickly identify the cause of the problem and provide you with help and a solution as efficiently as possible. We are ready to help you and solve it with you no matter what!
My saber is stuck or displays an Error
How annoying that this has happened! Fortunately, your saber does not have to be left on all night when this is the case and is easily solved with the following instructions.
For example, the problem you are experiencing can happen when the saber is too empty and then does not make good contact with the sword blade or when there has been a small short circuit. Fortunately, this is easily solved by taking the sword blade off and removing the battery from the saber. Leave it out for a few moments before putting it back in and charging the saber for 4 hours with a 5V 2.1A adapter so that it is fully charged. After this, you can remove the saber from the charger and reassemble the sword blade. This is best done by resting the tip of the sword blade on the ground and exerting downward force on the hilt. If you have a Neopixel saber, feel carefully if you can feel the pogo pins pressing in. Keep applying downward force while mounting the sword blade with the screws provided. You can now turn the saber back on. If the saber still does not turn on, then try it again by holding down the button while the saber is plugged into the charger.
How annoying that this has happened! Fortunately, your saber does not have to be left on all night when this is the case and is easily solved with the following instructions.
For example, the problem you are experiencing can happen when the saber is too empty and then does not make good contact with the sword blade or when there has been a small short circuit. Fortunately, this is easily solved by taking the sword blade off and removing the battery from the saber. Leave it out for a few moments before putting it back in and charging the saber for 4 hours with a 5V 2.1A adapter so that it is fully charged. After this, you can remove the saber from the charger and reassemble the sword blade. This is best done by resting the tip of the sword blade on the ground and exerting downward force on the hilt. If you have a Neopixel saber, feel carefully if you can feel the pogo pins pressing in. Keep applying downward force while mounting the sword blade with the screws provided. You can now turn the saber back on. If the saber still does not turn on, then try it again by holding down the button while the saber is plugged into the charger.
My Neopixel saber gives no light at all
Super annoying when your saber doesn't light (anymore). The following steps can help you solve this problem!
- Check if the top of the saber on the inside has pogo pins with small LEDs next to them. Also check if the LEDs are glowing.
- Check if the bottom of the sword blade has a round, gold colored circuit board.
- You may have mounted the sword blade when the saber was already on or in Stand By. This can cause problems. Make sure you turn the saber off completely and then mount the sword blade while the saber is still off in accordance with the instructions as described under 'how to assemble a KenJo Saber'. Recharge the saber and turn it back on.
- Possibly the saber is in ghostblade or blaster blade mode. So try out different blade styles to see which ones do the trick.
- You can use the Xeno Configurator app on your phone to update the saber. After this, you can take the battery out and put it back in after a few moments.
- Check that the brightness of the saber is not accidentally set to '0'?
If the above steps did not work, please contact our service team by emailing info@kenjosabers.com quoting your order number. Copy the steps above and indicate for each step what your finding is. Please also include a video of the problem and a screenshot of the firmware page in the app. We are very happy to help you and always provide a solution to the problem you are experiencing!
Super annoying when your saber doesn't light (anymore). The following steps can help you solve this problem!
- Check if the top of the saber on the inside has pogo pins with small LEDs next to them. Also check if the LEDs are glowing.
- Check if the bottom of the sword blade has a round, gold colored circuit board.
- You may have mounted the sword blade when the saber was already on or in Stand By. This can cause problems. Make sure you turn the saber off completely and then mount the sword blade while the saber is still off in accordance with the instructions as described under 'how to assemble a KenJo Saber'. Recharge the saber and turn it back on.
- Possibly the saber is in ghostblade or blaster blade mode. So try out different blade styles to see which ones do the trick.
- You can use the Xeno Configurator app on your phone to update the saber. After this, you can take the battery out and put it back in after a few moments.
- Check that the brightness of the saber is not accidentally set to '0'?
If the above steps did not work, please contact our service team by emailing info@kenjosabers.com quoting your order number. Copy the steps above and indicate for each step what your finding is. Please also include a video of the problem and a screenshot of the firmware page in the app. We are very happy to help you and always provide a solution to the problem you are experiencing!
My Neopixel blade gives only partial light
Don't worry, this is probably a matter of setting the right setting. This may vary by soundboard type.
If you have a saber with a Premium Neopixel X3 soundboard, connect your saber to the Xeno Configurator app. Go to 'settings' and select your blade length here. Make sure this is set to 133, as the app calculates in pixels and not centimeters. Do not forget to click on the 'save' icon at the top right.
With Supreme Neopixel soundboards it works a little differently. You can adjust this manually with the saber itself. Make sure your saber is completely off, not even in stand by. Press the on/off button three times in quick succession. For sabers with two buttons, use the PWR (top) button.
Don't worry, this is probably a matter of setting the right setting. This may vary by soundboard type.
If you have a saber with a Premium Neopixel X3 soundboard, connect your saber to the Xeno Configurator app. Go to 'settings' and select your blade length here. Make sure this is set to 133, as the app calculates in pixels and not centimeters. Do not forget to click on the 'save' icon at the top right.
With Supreme Neopixel soundboards it works a little differently. You can adjust this manually with the saber itself. Make sure your saber is completely off, not even in stand by. Press the on/off button three times in quick succession. For sabers with two buttons, use the PWR (top) button.
The Tip Drag effect causes the tip of your Neopixel blade to light up as you drag it along the ground. It may take some practice before you completely master this trick. If you've practiced a lot and the Tip Drag still doesn't work, you can fix the problem by checking the blade length and adjusting it if necessary. How to do this for your saber, read"My Neopixel blade only partially lights up" or check our online manuals.
The Tip Drag effect causes the tip of your Neopixel blade to light up as you drag it along the ground. It may take some practice before you completely master this trick. If you've practiced a lot and the Tip Drag still doesn't work, you can fix the problem by checking the blade length and adjusting it if necessary. How to do this for your saber, read"My Neopixel blade only partially lights up" or check our online manuals.
Perhaps the lightsaber is in silent/mute mode. KenJo Sabers have two different volumes and a silent/mute mode. To change volume the saber must be in standby mode. Press and hold the button until the light blinks once, then release. A voice confirmation will now appear. Repeat this process to switch between volume and mute modes. You can also this video for more help.
Perhaps the lightsaber is in silent/mute mode. KenJo Sabers have two different volumes and a silent/mute mode. To change volume the saber must be in standby mode. Press and hold the button until the light blinks once, then release. A voice confirmation will now appear. Repeat this process to switch between volume and mute modes. You can also this video for more help.
Putting music on my saber (X3 models)
There are only a few fonts with music. If the font does have music or a track on it, the saber will play music with the appropriate motion or via the xeno configurator app. If you want that on multiple fonts, you can add that on the SD card. You can add this via the SD card, the instructions for this are in the online manual can be found.
The required format is .wav and you can find it on the SD card in the folders. Each soundfont has its own folder (1, 2, 3, etc) under the name "track (1)" in these folders are the music you can play. There are lots of soundfonts on the internet, Kyberphonic for example is a well known one but there is really a lot. If you only want the music, you can of course also add what you like or have downloaded or copy the "track (1)" from other folders.
Before making any changes on the SD card, it is important that you make a backup of all the files on the SD card so that if something goes wrong, you can always find them back. What is also important is to make sure that you fully update the saber's software via the xeno configurator app before making any adjustments or backing up the SD card. Confirm for yourself that the saber is fully functioning properly after updating.
There are only a few fonts with music. If the font does have music or a track on it, the saber will play music with the appropriate motion or via the xeno configurator app. If you want that on multiple fonts, you can add that on the SD card. You can add this via the SD card, the instructions for this are in the online manual can be found.
The required format is .wav and you can find it on the SD card in the folders. Each soundfont has its own folder (1, 2, 3, etc) under the name "track (1)" in these folders are the music you can play. There are lots of soundfonts on the internet, Kyberphonic for example is a well known one but there is really a lot. If you only want the music, you can of course also add what you like or have downloaded or copy the "track (1)" from other folders.
Before making any changes on the SD card, it is important that you make a backup of all the files on the SD card so that if something goes wrong, you can always find them back. What is also important is to make sure that you fully update the saber's software via the xeno configurator app before making any adjustments or backing up the SD card. Confirm for yourself that the saber is fully functioning properly after updating.
My Saber does not connect to the app
Did you buy a saber with soundboard variant that can be controlled with an app but can't get it connected? There are a few things that can help you resolve this.
When installing the app, you may be asked for accessibility and permission. These requests must be accepted in order to use the app and connect to the saber.
On some models, the material of the hilt blocks the bluetooth connection. It may help to rotate the hilt open so your phone can find the saber better. If you have a saber with a removable soundboard, you can also take out the soundboard to set your adjustments through the app.
Make sure you have the most recent version of the app on your phone, if that still doesn't connect the saber, try it with someone else's phone in your home keeping/friends circle.
Did you buy a saber with soundboard variant that can be controlled with an app but can't get it connected? There are a few things that can help you resolve this.
When installing the app, you may be asked for accessibility and permission. These requests must be accepted in order to use the app and connect to the saber.
On some models, the material of the hilt blocks the bluetooth connection. It may help to rotate the hilt open so your phone can find the saber better. If you have a saber with a removable soundboard, you can also take out the soundboard to set your adjustments through the app.
Make sure you have the most recent version of the app on your phone, if that still doesn't connect the saber, try it with someone else's phone in your home keeping/friends circle.
My Saber indicates an "SD Error"
Are you trying to turn on your saber but all that comes out is a voice saying "SD Error"? If so, it is quite possible that you tried to update the saber via the app but failed for some reason. It is always important to keep the phone close to the saber during the update process and not go to other apps or close the Xeno Configurator app. There are two ways to solve this:
Try connecting to the saber through the xeno configurator app. If you can connect, continue updating the saber. Do not open other apps or close the xeno configurator app. Leave the phone close to you until the update is fully completed.
If you can't connect to the saber, you will need to restore the files on the SD card manually. Remove the SD card from the soundboard and insert it into the USB SD card reader that came with your saber (or another SD card port on your computer). Replace all the files with the files from your backup.
After all the files are replaced, use the "Safely Remove" function (file/folder viewer --> right-click on the SD card -> click Safely Remove Hardware -> remove the SD card when safe to do so). Reinsert the SD card into the saber, charge it completely (for 4 hours with a 5V 2.1A adapter) and turn it on. You can now update the saber to the latest version right away.
Are you trying to turn on your saber but all that comes out is a voice saying "SD Error"? If so, it is quite possible that you tried to update the saber via the app but failed for some reason. It is always important to keep the phone close to the saber during the update process and not go to other apps or close the Xeno Configurator app. There are two ways to solve this:
Try connecting to the saber through the xeno configurator app. If you can connect, continue updating the saber. Do not open other apps or close the xeno configurator app. Leave the phone close to you until the update is fully completed.
If you can't connect to the saber, you will need to restore the files on the SD card manually. Remove the SD card from the soundboard and insert it into the USB SD card reader that came with your saber (or another SD card port on your computer). Replace all the files with the files from your backup.
After all the files are replaced, use the "Safely Remove" function (file/folder viewer --> right-click on the SD card -> click Safely Remove Hardware -> remove the SD card when safe to do so). Reinsert the SD card into the saber, charge it completely (for 4 hours with a 5V 2.1A adapter) and turn it on. You can now update the saber to the latest version right away.
I hear crackling or buzzing when charging my saber
This can be quite annoying for your peace of mind and sound ominous! Often this means that the battery has been completely drained for too long and this is easily solved with the following instruction.
Remove the battery from the saber, gently bend the battery clips slightly to make sure they make good contact with the battery. Plug the original cable into the saber and only then replace the battery. Charge your saber for at least 4 hours with a 5V 2.1 amp adapter.
If this does not solve the problem, please contact us by sending an email to info@kenjosabers.com stating your order number and include a video showing the sound during charging.
This can be quite annoying for your peace of mind and sound ominous! Often this means that the battery has been completely drained for too long and this is easily solved with the following instruction.
Remove the battery from the saber, gently bend the battery clips slightly to make sure they make good contact with the battery. Plug the original cable into the saber and only then replace the battery. Charge your saber for at least 4 hours with a 5V 2.1 amp adapter.
If this does not solve the problem, please contact us by sending an email to info@kenjosabers.com stating your order number and include a video showing the sound during charging.
How do I use my Proffie saber?
Each lightsaber from KenJo Sabers comes with a manual. This contains all the instructions on how the lightsaber works! Online you can download the most recent version of the Proffie 2.2 manual find. The Proffie soundboard allows you to set your own effects, sound types and other effects. The possibilities are endless. Also check out the website of The Rebel Armory for information and settings for your Proffie board. Please note that because the Proffie 2.2 soundboard is fully customizable it does require a bit more time, your own research and computer skills to master. Plenty of tutorials can be found on various forums and Youtube.
Each lightsaber from KenJo Sabers comes with a manual. This contains all the instructions on how the lightsaber works! Online you can download the most recent version of the Proffie 2.2 manual find. The Proffie soundboard allows you to set your own effects, sound types and other effects. The possibilities are endless. Also check out the website of The Rebel Armory for information and settings for your Proffie board. Please note that because the Proffie 2.2 soundboard is fully customizable it does require a bit more time, your own research and computer skills to master. Plenty of tutorials can be found on various forums and Youtube.