Customer Service

At KenJo Sabers, we are all about the ultimate lightsaber experience, both in quality and service. Our team of Star Wars enthusiasts knows exactly what's important in a lightsaber. We only sell sabers that we ourselves get excited about - from high-quality dueling sabers to beautiful collectibles.

- Duelable and durable: Made for intense combat.

- Smooth swing technology: Smooth, real-time movements.

- Customizable colors: Easily switch between different colors.

- Brightest LEDs & Neopixel option: Choose for extra brightness and effects.

- Bluetooth-enabled (X3 models): Control your saber wirelessly via your smartphone.

- Fast shipping from the Netherlands: Usually delivered the next day.

- Customer satisfaction guaranteed: Hundreds of positive reviews and a no-nonsense guarantee.

With fast, insured shipping and a customer-friendly return policy, we make sure you can buy with peace of mind. Join thousands of satisfied customers and experience for yourself why KenJo Sabers is the best choice for lightsaber fans!

Whether you want to duel, cosplay, or are looking for a showpiece for your Star Wars collection, KenJo Sabers has the perfect lightsaber for you!

The hilt is the handle of the lightsaber and comes in a variety of designs. We have a wide range of hilt choices that range from classic to modern, so you can choose a hilt that fits your style. Browse our collections (Premium, Rare, Epic, Essence and Legendary) to find the perfect hilt for your lightsaber, or use our filter menu to look specifically at a specific price range or color, for example. If you want more information about the collections, take a look at the "What's the difference in the collections?" tab.

With the Saber choice quiz you have an overview of suitable models according to your answers to a number of questions. But also check out our handy theme collections, here you will find sabers specially selected for different uses, such as the perfect gift, spinning specials, best choice for intense dueling, and popular cosplay sabers.

If you are looking for a lightsaber inspired by your favorite movie, series or game character, you can use the search bar at the top of the webpage to search on the character you want the saber from. Because our sabers are linked to these characters, you can find them that way.

You can use our extensive filters to quickly search by handle colors, price, sword blade type, soundboard or even your favorite character.

Absolutely! All KenJo Sabers are made of durable polycarbonate, designed for lightsaber versus lightsaber duels. Whether you're reenacting your favorite fight scene or taking on friends! For very intense duels, we recommend our Baselit sabers, thanks to their light weight and sturdy construction. Neopixel sabers are suitable for medium to hard fights, but have extra visual flair. Whichever saber you choose, you can trust that they are designed for action!

Be sure to check out the video below about the sturdiness of our blades and read the blog page. Here you can see just how sturdy our sword blades are!

Our warehouse is located in the Netherlands and all orders are shipped from this warehouse.

At the moment we do not have a physical store, but we are regularly at Comic Con in the Netherlands and Belgium. There you can see, hold and test our KenJo Sabers in real life.

On our website and social media you will find many photos, videos and detailed specifications so you can get a good impression of each saber online. Of course, we understand that you would like to feel the hilt and length in your hands first, which is why we are happy to help you personally with advice. Upon request, we can also record a video especially for you!

Take our saber selection quiz or use the filters on our website to easily find Lightsabers based on color, hilt style, soundboard, length, price or favorite characters.

Already have your eye on a Lightsaber, but still in doubt? Let us know - we'll be happy to help!

And remember: with free shipping within the Netherlands and a 14-day cooling-off period, you can always return or exchange your saber if it's not quite what you expected. So you are always safe with your choice.

Collections: Choose from Premium, the best value for money without sacrificing quality, perfect for beginners. The Rare category offers unique designs with more details for an eye-catching look. Epic sabers are designed with exceptional details and exclusivity, perfect for those who stand out. The Legendary category features the most iconic lightsabers, inspired by beloved characters from the Star Wars universe. The Essence category provides an authentic experience that brings you closer to the saga.

Themed collections: Quickly find the lightsaber that suits you with our convenient theme collections. Whether you're looking for the perfect gift, a saber for intense dueling, spinning specials, or a cosplay favorite - we have a carefully curated selection for every application. Our filters allow you to easily search by character, movie/series, color, sword blade type, and appearance. That way you'll quickly find what you're looking for!

Whichever hilt you choose, we are happy to help you make the right choice so you can take your lightsaber experience to the next level!

If you want more choice or are looking for something specific, be sure to check out 'All sabers' on our website. Here you can use our filters to search by external features, specific characters and much more. That way you can quickly find the lightsaber that suits you perfectly.

KenJo Sabers come standard with 12 different preset colors. The colors can be easily changed by using the button on the lightsaber. It is also possible to choose your own color by letting the lightsaber slowly change color. Exact instructions can be found in the manual which comes with each lightsaber. Some models have different colors of hilts. On the product page you can see in which color a lightsaber is available. If the desired variant is listed as sold out, we do not have it in stock. Would you still like to buy it or do you have another wish? If so, please let us know. It is often possible to facilitate a saber specifically for you.

When you have found a nice saber hilt, choose which soundboard you want. With each saber, the soundboard kit determines the sound effects and light effects of your lightsaber. At KenJo Sabers you can choose between Baselit and Neopixel soundboards, depending on your preferences and usage: All our sabers are color changeable, have smoothswing, feature multiple sounds (soundfonts) and effects. You always have a premium experience and only have to choose between baselit and neopixel.

Baselit sabers: Equipped with a 12W bulb and hollow blade, ideal for intense dueling. They have changeable colors, different sounds and smooth swing for realistic movement effects. The Baselit X3 models can also be controlled via a Bluetooth app but never come with an SD card to make adjustments on.

Neopixel sabers: The ultimate lightsaber experience. Equipped with a 40W LED strip for super bright illumination and bright colors, plus impressive blade styles and start-up effects. Neopixel sabers offer an even smoother smooth swing and additional options such as control via a Bluetooth app (available with Premium Neopixel X3).

On each product page, the "soundboard selection help" tab has even more information. Or check out all the features and differences right away at the comparison page or in the video below.

The Super Sale category concerns Sabers with a temporary very good offer. The stock of these products is limited for various reasons. Sometimes it is a clearance sale or because we want to give you the sharpest possible offers. With the exception of outlet items, the Super Sale category always includes brand new products!

Our selection varies regularly and you can find our cheapest models by filtering by price in the filter menu or take a look at the Super Sale products or Outlet items.

The blade of a saber is made of durable polycarbonate, and can definitely take a beating. It is designed for lightsaber versus lightsaber duels. Although Neopixel blades are also great for duels and offer the best light effects, for heavy duels we recommend our baselit sabers thanks to their light weight and sturdy construction.

Be sure to watch the video below about the sturdiness of our blades and read the blog page. Here you can clearly see how sturdy our sword blades are!

On each product page is the soundboard selection help tab. Herein you will find a description and comparison video. Your choice ultimately depends on your preferences, intended use and budget. All our sabers are available with different soundboard options: Baselit and various Neopixel versions. In a nutshell; baselit sabers are illuminated from the hilt, while neopixel sabers have a built-in LED strip in the blade. Neopixel sabers offer high brightness and realistic effects, including unique effects such as special start-up animations, because each "pixel" is controlled separately. Neopixel soundboards and Baselit X3 soundboards can also be controlled via a Bluetooth app but Baselit X3 always comes without an SD card.

Proffie 2.2 soundboards also work together with such a Neopixel sword blade. Proffie 2.2 is only much more extensively customizable and adjustable. You do that by coding and it is meant for the true computer genius. It takes a lot of time, your own research and coding skills to customize the soundboard. If you want to make adjustments to your saber in a more accessible way, Premium Neopixel is the better option.

Read this guide about the different soundboard types and watch the video.

Each KenJo saber can change color. So you are never stuck with a purple, yellow or classic red/ blue or green saber! Each saber has 12 different preset colors to choose from, but you can also choose your own perfect color by letting the saber slowly change color. Exactly how this works for your saber can be found in your included manual or in the online manual of your saber.

The battery life of your lightsaber depends on the type of saber and how intensively you use it. For example, turning the saber on and off a lot during sessions or using demanding blade/start up styles requires more of the battery. When used intensively, the saber will last about 0.5 to 2 hours.

If you use the saber less intensively or only for display or cosplay, the battery will naturally last longer.

It takes about 2 to 4 hours before your battery is fully charged again. Do you want to know the best way to charge your lightsaber and thus keep the battery life as long as possible? Then check out the "Saber Charging" tab under the "Operation" category for all the tips.

Usually the standard size is good. If you still have doubts, you can easily calculate for yourself whether your saber will be too long by adding the length of the hilt to the length of the blade and subtracting the sword depth. (Length hilt + length blade - sword depth). This information can be found in the specifications tab on the product page.

If you want a shorter sword blade it is possible to choose this. Baselit sword blades are easy to shorten yourself with a saw. A hacksaw is a good choice, these are very fine so will not cut too coarsely. After sawing, remove as much sawing residue from the sword blade as possible and sand away unevenness with a soft sandpaper. The foil in the sword blade helps with light distribution in a baselit sword blade, so it should stay in place. Once you have cut the bottom off, you can add a small drop of hot glue to secure the foil in the blade if necessary. For the neatest possible result, it is recommended to measure and make marks on the sword blade from the underside so that the new underside is as straight as possible.

This does not apply to neopixel blades, but they can be supplied in other sizes upon request. Most sabers come with 92 cm sword blades. This can be found on the product page of the saber you have your eye on under the 'Product Information' tab. We almost always have 82 cm blades in stock. Also 72 and 62 blades are often available to ship but if you prefer an even smaller blade the delivery time will be approximately between 7 and 21 days. Please place your order and mail us your preference stating your order number right away.

Our sabers are great for display. The battery lasts about 1-3 hours depending on the sounboard variant and how much you use it. Basically, the saber can be on while it is being charged. However, we recommend NOT using the sabers as a fixed light source. Charging generates heat and when the saber is on and lighting, the heat accumulates. The high quality aluminum housing cannot dissipate the heat completely for hours or days. The saber will eventually have a high chance of overheating and breaking down if you do this a lot and for hours. The sabes are meant for display, dueling and functions of course.

Recently we did add a very cool Display Saber Lamp to our collection. This product has the look of a real lightsaber and is manufactured to be used for fixed lighting. You can adjust its colors, has different blade styles and can even respond to sound/music! So it will fit into any room!

All KenJo Sabers are made of high-quality, durable materials that provide a realistic look and long-lasting enjoyment. The hilt is made of lightweight but super strong high quality aluminum that is not only sturdy but also has a luxurious finish. The sword blade is made of impact-resistant polycarbonate, known for its strength and durability. On Baselit sabers, the blade is hollow and the light comes from the hilt, while on Neopixel and Proffie sabers an LED strip is incorporated into the blade itself for intense light and effects. Whichever variant you choose, each saber is designed to look great and stand up to a beating.

With many sabers it is possible to make a Dual saber or Saberstaff with a second hilt. Super fun to combine two different or just the same kind of hilts! You need a Connectorring needed.

Check the specification page for "dual saber compatible" and "pommel type" of your saber to determine the type of connector. Sabers which are not dual saber compatible cannot be fitted with a connector ring.

- Pommel type normal must be connected to a connector ring with at least one normal side.

- Pommel type inverted must be connected to a connector ring with at least one inverted side.

- Normal and inverted pommel type combine to dual saber needs a dual connector ring (one normal and one inverted side) this is the same as the belt clip connector. This belt clip connector is the dual connector ring and therefore both an extension to hang the saber on your belt and a dual connector ring (normal and inverted).

While Baselit sabers are mainly recommended for extreme duels, our Neopixel sabers are actually great for solid dueling as well. They are super strong, bright and offer many more effects than Baselit. Take a look at the video on the blog page about the strength of our sword blades!

There are special pixel to rgb converters that allow you to use a Baselit blade on a Neopixel saber (only with our Premium Neopixel X3 models). However, you have to screw these converters to the soundboard with bayonet connection or clamp the flat variant between the soundboard and blade, then you also have to put other firmware on the saber via the app. The spacer ensures that the blade is less deep in the hilt, which is at the expense of firmness, namely precisely the depth of the blade in the hilt determines how firmly it sits. A neopixel saber with decent sword depth, which is what most sabers have, is ideally suited for really hard dueling.

Would you still like the light sword feel like a baselit blade gives but on your Neopixel saber without the technical detour? Then our Daylight blades are ideal. These are Baselit blades that are already color-coded, so you still get a visual effect without spacers or firmware modifications.

Doubting between Neopixel and Baselit for cosplay and duels? Then we recommend that you just get a Neopixel saber. With it, you have the best of both worlds: powerful visual effects AND a hilt strong enough for rugged use.

Every order is complete and ready for action: you receive a hilt, sword blade, screws, tools, manual and a mini figure as a gift. With most Legendary sabers, you even get a deluxe case, stand and saber plug as a gift. Want to know exactly what you get? Check the "What's in the package" tab on the product page of your favorite saber.

At KenJo Sabers we always deliver our sabers as complete sets, as this guarantees the best quality and functionality. Therefore, it is not possible to order only a hilt, as the price difference without a blade is virtually nil.

It is also not possible to fully assemble a hilt yourself. However, you can personalize your saber with the accessories that we offer especially for our hilts, such as T-grips, straps and other extensions. This way you can still make your lightsaber unique and adapt it to your own style.

Almost all of our sabers are available directly from stock. If you order before 3 p.m., they will be shipped the same day.

We indicate the stock status of our products with colored balls:

• Light green: ample stock
  
• Orange: stock beginning to run out
  
• Red: product out of stock
  

Some products are made to order, so the delivery time is about 7 to 14 business days. You can find this information in the product description on the product page. These products have a dark green ball with the text "Available for order.

At KenJo Sabers, you can checkout using the following payment methods:

- Ideal

- Klarna

- Klarna pay later

- Visa

- PayPal

- Belfius

- Sofort

- Sepa bank transfer

- Credit card

- Przelewy24

- EPS

- KBC/CBC

- GiroPay

I don't see my payment method:

From your shopping cart, go to the payment page by clicking on "checkout". Fill in the requested information and at the bottom of the page click "Proceed to Shipping" and then "Proceed to Payment" to display all payment options.

Unfortunately, you cannot pay with a VVV voucher, at this time we only accept the KenJo Gift Certificate as a payment method in the form of Gift Card. Add a product to your cart and proceed to the checkout process to view and select the available payment methods.

It is not possible to pay in installments, as the saber is only put through our system when the full order amount is paid. Probably Klarna is a good alternative for you but feel free to check above which payment options are available.

Want to use your discount code? You can enter it in your cart or, if that fails, click "checkout" and enter the code on the check-out page. Make sure you haven't typed any spaces before or after the code and make sure the code is case sensitive. If this does not work then there could be several reasons.

On Super Sale or outlet products, codes do not work. Because the discounts in Super Sale are already exceptionally high, no additional discount codes can be applied. This is because these sabers are offered at the lowest possible price.otherwise mail for help. You will recognize a Super Sale or Outlet product because it says so in the title or because it can be found in the Super Sale category.

It may be that the discount code has expired. In that case, we also no longer advertise it on the homepage of our website.

Coupons do not work in the shopping cart. Proceed to checkout and enter your coupon code there to redeem it.

We do our best to process a cancellation request as quickly as possible. A cancellation request can be granted by emailing info@kenjosabers.com, quoting your order number. This is only still possible if you have not received tracking information. Please note: it is possible that your e-mail will not be read and processed immediately. In that case, you can of course always use your 14 days right of return.

A different arrangement applies to products made to order or custom orders: cancellation is no longer possible here after 3 days.

Once you have placed and paid for your order, you will receive a confirmation via email. Almost all our sabers can be shipped the same day if ordered before 15:00*. As soon as the product is prepared for shipment, you will receive a Track and Trace code via e-mail. With this you can keep an eye on your shipment and here you will receive updates on the delivery. The first updates will be visible at the end of the day on which you received the Track and Trace code.

*Some products have a delivery time of 7 to 21 days. If you purchase multiple products, the entire order will not be shipped until it is complete. Always check the shipping tab on the product page for current information.

We ship our sabers to almost every country in the world. During the checkout process, you can enter your address information and it will automatically show you what shipping options are available and the associated shipping costs. This way you know exactly what to expect before you complete your order.

There is limited ability to change address details to a different delivery address or parcel point. Having your order delivered to a package point can only be set up via the PostNL app and is not always available. Only if you have not yet received Track and Trace, we can sometimes still change the address details. Please send an email to info@kenjosabers.com stating your order number. Without an order number we cannot process it and there is a chance that it will be sent anyway.

It is always the customer's responsibility to check the address information before completing the order. If any information is missing, such as the house number, shipping may be delayed because we must first find out the correct address information. More information can be found in our shipping policy.

Of course we are very sorry to hear that! The parcel service must at all times handle the purchased items with care and ensure that nothing gets damaged during transport. In this case, please first contact the relevant delivery service to file your complaint.

Sometimes, fortunately, only the transport packaging or box is damaged. That is also an annoying case and a waste of the box, but it is wrapped around the products to protect them. In that case it remains packaging and this cannot be recovered. Is your saber itself broken or are the supplied accessories broken, please also contact us with your order number and send photos / videos so we can see what the damage is. We are ready to help you!

As soon as your order is prepared for delivery, you will receive a Track and Trace code in your mail. This allows you to closely monitor the steps your package goes through before it is delivered to you. You can enter your Track and Trace code here .

After you place your order you will receive a Track and Trace code in the mail as soon as the saber is ready to be shipped. Almost all our sabers can be shipped the same day if ordered before 15:00. Some products have a delivery time of 7 to 14 days. Are you buying multiple products? Then the entire order will not be shipped until it is complete. Always check the shipping tab on the product page for current information. If you have not received an email, also check your spam folder.

Have you ordered from abroad and received your Track and Trace but it does not update? Don't worry, this is common when the package is in transit internationally. As soon as it arrives at the sorting center in your country, you will receive updates again. Sometimes this can take up to 14 business days but usually you will receive updates again much sooner. From the moment the package arrives in the destination country, delivery responsibility is transferred to the local shipping partner. Follow this tracking for more accurate updates on your package.

Since it is your responsibility as the customer to receive the package, we always recommend making sure that someone is at home at the delivery address. To avoid packages getting lost or misunderstandings, we also advise against entering the address of a parcel point.

If no one is there, the postal service may take several follow-up steps depending on their policy: the package may be sent to a package point, returned to us, or a new delivery attempt may be made at a later time.

You can always track the status of your shipment via the tracking link you receive, so you can stay informed about its location and further delivery options.

If the address you have entered is incorrect and we have not received notification of this in our system, your package will probably be sent back to our warehouse. Often this is also shown on the Track and Trace page. As soon as we receive the package, we will contact you about your address details and we can make a second delivery attempt. More information about this can be found in our shipping policy.

When the delivery driver has made several delivery attempts abroad but these were unsuccessful, the package is often first stored at a local parcel point. You will not always be notified of this, so it is important to keep an eye on your Track and Trace. If the pick-up time has passed, the package will be sent back to us. In that case we will contact you if the package has been accepted by us and you have not already done so. We will see what is necessary to make a new delivery attempt in accordance with our policy.

It may happen that the delivery person does not recognize the address, for example because it is missing an addition or was entered incorrectly when ordering. Some internet browsers give suggestions for filling in the address, always check these so it cannot go wrong. Often our system also gives a notification of an unrecognizable address but not always. It remains the customer's responsibility to check this properly. Also in these cases the package may be sent back to us and also in this case we will contact you as soon as it has been accepted by us and you have not already done so yourself.

If your package has not been delivered, first check the tracking information you received from us. Here you can see if the package is still on its way, at a pickup point or if a new delivery attempt is planned.

If you can't find it, or if the parcel is marked "delivered" when it isn't, please wait a little longer. In almost all cases the package will be delivered in the next few days. Otherwise, contact our customer service via info@kenjosabers.com. Always include your order number and any tracking information, so we can find your details quickly and if necessary/possible start an investigation with the postal company.