All orders placed before 15:00 Monday through Friday will be offered to the carrier (PostNL, DHL, DPD) the same day. Orders placed after 15:00 will be offered before the end of the next day. Orders will not be shipped or delivered on holidays and Sundays.
Orders placed on Saturday before 13:00 are offered the same day to the carrier. Orders placed after 13:00 will be offered before the end of the next business day.
Offered orders are scheduled for delivery the next day when the delivery address is in The Netherlands. Is the delivery address in Belgium then this will take one day longer. Is the delivery address elsewhere in Europe, then this takes one to four days longer. Actual delivery may vary due to workload at the carrier.
Some lightsabers have a delivery time of 14 to 21 days. Are you buying multiple products? Then the entire order will be sent when it is complete. You can recognize such products by the bold letters on the product page: "ATTENTION: This product is specially made for you! Please take into account a delivery time of 14 to 21 days". The delivery time for products with this marking is an estimate and may vary.
Orders will not be shipped or delivered on holidays and Sundays.
Orders of products in pre-order or otherwise agreed purchases between customer and us, may deviate from the above delivery promise. This is explicitly mentioned on the relevant product page.
The cost of shipping may vary per order. Do you live in the Netherlands, Belgium or Luxembourg? Then for orders over 90 euros, no shipping costs are charged. For orders below this amount, shipping costs are charged. A package by letter costs 3.95. Packages by regular parcel post cost 6.95. For shipments to other European countries we ask a contribution of €5.98. PostNL does not deliver letter mail on Mondays. This means that if your order is a letter order, you will have your order on Tuesday at the earliest if it is sent by letter post.
Delays may occur in shipments when it is busy. If your order is significantly delayed, we will contact you via email.
The buyer is responsible for providing correct information at the time of purchase. If shipping goes wrong, due to an error made by the buyer, we are not responsible for (partial) loss of the order. If we need additional data to send the shipment, we will contact the buyer for this. This may result in a delay of the shipment. If the erroneous information leads to the return of a shipment and the package must be reshipped, a fee will be charged equal to the cost of sending the package to the buyer's address.
If the buyer receives a product that he did not order, he must inform us as soon as possible (within 24 hours after receipt of the order) by e-mail. The buyer will take care of returning the product after consultation and will be reimbursed for the costs.
The buyer may also return the product without giving any reason up to 14 days after receipt. Your money will then be refunded. The return costs in this case will not be refunded. For more information about returns, please refer to the return policy.
If a shipment has still not been delivered to the purchaser's delivery address 14 days after the shipping date, he is obliged to contact us via e-mail within 14 days (i.e. no later than 28 days after the shipping date).