Shipping policy

All orders placed before 15:00 Monday through Friday will be offered to the carrier (PostNL, DHL, DPD) the same day. Orders placed after 15:00 will be offered before the end of the next day. Orders will not be shipped or delivered on holidays and Sundays.

Orders placed on Saturday before 13:00 are offered the same day to the carrier. Orders placed after 13:00 will be offered before the end of the next business day.

Offered orders are scheduled for delivery the next day when the delivery address is in The Netherlands. Is the delivery address in Belgium then this will take one day longer. Is the delivery address elsewhere in Europe, then this takes one to four days longer. Actual delivery may vary due to workload at the carrier.

Some lightsabers have a delivery time of 14 to 21 days. Are you buying multiple products? Then the entire order will be sent when it is complete. You can recognize such products by the bold letters on the product page: "ATTENTION: This product is specially made for you! Please take into account a delivery time of 14 to 21 days". The delivery time for products with this marking is an estimate and may vary.

Orders will not be shipped or delivered on holidays and Sundays.

Orders of products in pre-order or otherwise agreed purchases between customer and us, may deviate from the above delivery promise. This is explicitly mentioned on the relevant product page.

The cost of shipping may vary per order. Do you live in the Netherlands, Belgium or Luxembourg? Then for orders over 90 euros, no shipping costs are charged. For orders below this amount, shipping costs are charged. A package by letter costs 3.95. Packages by regular parcel post cost 6.95. For shipments to other European countries we ask a contribution of €5.98. PostNL does not deliver letter mail on Mondays. This means that if your order is a letter order, you will have your order on Tuesday at the earliest if it is sent by letter post.

Delays may occur in shipments when it is busy. If your order is significantly delayed, we will contact you via email.

The buyer is responsible for providing correct information at the time of purchase. If shipping goes wrong, due to an error made by the buyer, we are not responsible for (partial) loss of the order. If we need additional data to send the shipment, we will contact the buyer for this. This may result in a delay of the shipment. If the erroneous information leads to the return of a shipment and the package must be reshipped, a fee will be charged equal to the cost of sending the package to the buyer's address.

If the buyer receives a product that he did not order, he must inform us as soon as possible (within 24 hours after receipt of the order) by e-mail. The buyer will take care of returning the product after consultation and will be reimbursed for the costs.

The buyer may also return the product without giving any reason up to 14 days after receipt. Your money will then be refunded. The return costs in this case will not be refunded. For more information about returns, please refer to the return policy.

If a shipment has still not been delivered to the purchaser's delivery address 14 days after the shipping date, he is obliged to contact us via e-mail within 14 days (i.e. no later than 28 days after the shipping date).

FAQ: Frequently Asked Questions

On this page you will find links to online manuals and instructional videos for your saber.

RGB Baselit Manual 1 (hyperlink)

Silverlight, Dawnbreaker, Discipulis, Eclipse, Trinity, Masamune, Resolute, Guardian,

RGB Baselit Manual 2 (hyperlink)

Menace, Elegance, Kyberfighter, Lunar, Knighthood, all legendary sabers

Standard neopixel Manual (hyperlink)

If you have chosen a saber with a standard neopixel soundboard then regardless of which saber it is you will find the instructions here.

Premium Neopixel Manual (hyperlink)

Have you chosen a saber with a premium neopixel soundboard then you will find independent of which saber it is here the instructions.

Proffi Manual (hyperlink)

Have you chosen a saber with a Proffi 2.2 soundboard then you will find independent of which saber it is here the instructions.

If you have problems with your KenJo Saber we would like to solve it for you. On the troubleshoot page we answer the most frequently asked questions or common complications with corresponding solutions. We recommend that you review this troubleshoot page first. Does this not solve the problem? Please contact us by chat or email. Always mention your order number so we can take a quick look.

Base lit models feature a bright 12 watt bulb in the handle. This shines into the sword and causes the lightsaber to light up.

Neopixel and Proffie have a sword which is equipped with a double-sided LED strip along the entire length of the inside. This ensures that the light is much brighter than a base lit variant and also offers more lighting effect possibilities.

All soundboard types come with preset sounds and colors. The proffie variant comes with a 16GB SD card. On various forums you can find many sound effects and light effects to upload.

Below is an overview of the different soundboards offered by KenJo Sabers.

For a more detailed explanation of the various functions, we recommend reading this page first,

Most orders ship the same day! For current and complete shipping policies, please visit our shipping policies page: https://kenjosabers.nl/pages/verzendbeleid

The operation of your saber varies by soundboard type and in some cases also minimally between certain models. On this page you can find the appropriate manual based on your saber or soundboard type. In many cases the explanation is extended with video for extra explanation and demonstration. https://kenjosabers.nl/pages/handleiding-kenjo-sabers

Remove the black or clear cap from the flat side of the saber. Then carefully slide the blade/sword or plug into the handle until it meets the bulb. With a neopixel model, it is important that the pins are pushed down sufficiently. Make sure that the Allen screws do not block the blade on the inside of the handle. Then use the supplied Allen screws and Allen wrench to tighten the blade firmly into the handle. Also watch the instructional video on the troubleshoot page here

You bet! All of our swords are made of durable polycarbonate developed for lightsaber versus lightsaber duels. Always use common sense and be careful. We recommend wearing protective clothing and making sure you have enough space so there is no damage to the environment or other people.

Please note that RGB base lit lightsabers are best suited for dueling. Other soundboard type lightsabers have an LED strip in the sword which makes them heavier and more fragile. These models can also be dueled with, but we recommend soft to medium dueling to avoid damage.

KenJo Sabers come standard with 12 different preset colors. The colors can be easily changed by using the button on the lightsaber. It is also possible to choose your own color by letting the lightsaber slowly change color. Exact instructions can be found in the manual which comes with each lightsaber. Some models have different colors of handles / hilts. On the product page you can see in which color a lightsaber is available. If the model you want is sold out, we do not have it in stock. Would you still like to buy it or do you have another wish? If so, please let us know. It is often possible to facilitate a saber specifically for you.

I have seen a lightsaber replica of a Star Wars character somewhere else. Or, I'm looking for a specific lightsaber.

Each lightsaber from KenJo Sabers comes with a manual. This contains all the instructions on how the lightsaber works! Online you can find the most recent version https://kenjosabers.nl/pages/handleiding-kenjo-sabers. Please note. Features may be added. If your saber has been around for a while, there may be more features described than your saber has.

Each lightsaber from KenJo Sabers comes with a manual. This contains all the instructions on how the lightsaber works! Online you can find the most recent version https://kenjosabers.nl/pages/handleiding-kenjo-sabers. Please note. Features may be added. Has your saber been around for a while? Then there may be more features described than your saber has. If you have a premium neopixel saber then you can update it yourself.

The USB flash drive has an input for a Micro SD card. This card is inside the Premium Neopixel board. It is possible to update the board this way.

Each lightsaber from KenJo Sabers comes with a manual. This contains all the instructions on how the lightsaber works! Online you can find the most recent version https://kenjosabers.nl/pages/handleiding-kenjo-sabers. The Proffie soundboard allows you to set your own effects, sound types and other effects. The possibilities are endless. Also check out https://therebelarmory.com/ for information and settings for your Proffie board. Please note that because the Proffie 2.2 soundboard is fully customizable it does require a bit more time, your own research and computer skills to master. Plenty of tutorials can be found on various forums and Youtube.

To create a dualsaber, you need two lightsabers that are designated "dualsaber ready" and a connector ring. To connect both sabers, unscrew the bottom of both lightsabers. The connector ring can now be connected to both lightsabers through the thread.

How nice of you to place an order! If there are ongoing discount promotions, please pay close attention to whether the terms for this promotion apply to your order. Check this page for clear instructions on how to use a discount code. Still have questions? Let us know!

There are various offers, promotions, discount codes and competitions active. For a current overview we refer to this overview.

For more information check out our full return policy: https://kenjosabers.nl/policies/refund-policy

Returns can be sent to:

KenJo Sabers
PO Box 119
3640AC, Mijdrecht
Netherlands

Always report your return in advance via email or chat. Always include your unique order number on the shipment so we can trace it. Failure to do so may result in your order being lost or refunds being delayed.

Send us an email at info@kenjosabers.nlofopen a chat on the website. We usually respond immediately or within minutes. KenJo Sabers always tries to respond within 48 hours on weekdays.