Shipping policy
All orders placed before 15:00 Monday through Friday will be offered to the carrier (PostNL, DHL, DPD) the same day. Orders placed after 15:00 will be delivered before the end of the next day. Orders will not be shipped or delivered on holidays and Sundays.
Orders placed on Saturday are offered to the carrier on the first following weekday. In most cases this is Monday.
Offered orders are scheduled for delivery the next day when the delivery address is in the Netherlands. If the delivery address is in Belgium, it takes one day longer. If the delivery address is elsewhere in Europe, it takes one to four days longer. Orders placed outside Europe have a longer delivery time which can vary from one to three weeks. Actual delivery may vary due to traffic at the carrier. The provided track and trace code will give you insight into the status of the shipped order. See the table below for average delivery times.
<!-- td {border: 1px solid #cccccc;}br {mso-data-placement:same-cell;} -->| Country | Average delivery time |
| Netherlands | 1-2 days |
| Belgium | 1-2 days |
| Germany | 2-4 days |
| Italy | 2-5 days |
| France | 3-8 days |
| Ireland | 6-10 days |
| Denmark | 3-5 days |
| Greece | 6-10 days |
| USA | 14-21 days |
| EU other than listed above | 2-8 days |
Some products have a delivery time of 7-14 days. Are you buying multiple products? Then the entire order will not be shipped until it is complete. Always check the shipping tab on the product page for current information. You can recognize such products by the bold letters on the product page in the shipping tab: "ATTENTION: This product is made especially for you! Please allow 7 to 21 days for delivery". The delivery time for products with this marking is an estimate and may vary.
Orders will not be shipped or delivered on holidays and Sundays.
Orders of products in pre-order or otherwise agreed purchases between customer and us, may differ from the above delivery promise. This is explicitly mentioned on the respective product page.
The shipment of the order takes place after the payment has been verified by the payment providers. The most well-known and popular payment providers process the payment immediately. SEPA bank transfer, Sofort take longer, this may take a few days longer. When the order is shippedby KenJo Sabers you will receive a track and trace code by email. It is the buyer's responsibility to track the package and successfully accept or pick it up at a package point. If not, the package will be returned. Costs for resending are for the buyer.
The cost of shipment may vary per order. Do you live in the Netherlands, Belgium or Luxembourg? Then for orders over 90 euros no shipping costs will be charged. Orders below this amount will be charged shipping costs. For shipments to other European countries, we charge a fee varying between €0 and €14,99 depending on your location. Shipments outside of Europe are subject to a fee ranging between €9.99 and €19.99. These prices are subject to change. Current prices are viewable during the checkout process.
Shipments may be delayed during busy times. If your order is significantly delayed, we will contact you via email.
Warning to customers outside the European Union: When you place an order with KenJo Sabers, you are importing goods from the EU. Shipments outside the EU are shipped without prepaid import duties, taxes and surcharges and may potentially be claimed from you by local customs. These charges are not refundable.
The buyer is responsible for proper delivery of data at the time of purchase. If shipping goes wrong, due to buyer error, we are not responsible for loss (partial or otherwise) of the order. If we need additional data to ship, we will contact the buyer for this purpose. This may result in a delay in shipment. If the incorrect information, late pickup at a package point or refusal at the door of the shipment leads to the return of a shipment and the package needs to be resent, we will charge a fee equal to the cost of sending the package to the buyer's address. If the return shipment as described above is combined with a refund request and the order does not need to be resent, the cost of the initial shipment will be deducted from the refund. We will notify you when a package is unexpectedly returned. Packages are shipped insured and therefore require a signature at home. Delivery to a pick up point is not possible, please do not provide the address of a pick up point as delivery address. When the address of a pick up point is entered as shipping address, the package will be refused by the point and returned to sender.
When the buyer receives a product he did not order, he has to inform us as soon as possible (within 24 hours after receipt of the order) by e-mail. The buyer will arrange for the return of the product after consultation and will be reimbursed for the costs.
For more information about returns, please refer to thereturn policy.
Orders that have been shipped cannot be changed in any way by the seller. Reshipping, return acceptance or refund can only take place when the original package has been received or when the shipping partner has marked the package as lost in mail. The lost in mail investigation can only be started after 14 working days of no status update in the track and trace. In all cases where the buyer who is not at fault for a wrong delivery will receive the purchased product from the seller at all times. The lost in mail process may need to be completed before a shipment is reshipped.
If a shipment has still not been delivered to the buyer's delivery address 14 days after the shipping date, the buyer is required to contact us via e-mail within 14 days (i.e. no later than 28 days after the shipping date). If this is not done, it is no longer possible to start an investigation. The status of the track and trace code will then be taken as the truth.
